Tag Archive: dealing with customer complaints

Aug 31

Handling unsatisfied customers: Turning a bad experience into a good one

A few weeks ago while visiting  friend’s store that does online delivery of clothes, a customer came in cursing and complaining about a dress she had recently purchased.  She was complaining about the different kind of dress she had ordered for and wanted to return. My friend, Cathy realized it was out of frustration so …

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