Category Archive: how-to

Aug 31

Handling unsatisfied customers: Turning a bad experience into a good one

A few weeks ago while visiting  friend’s store that does online delivery of clothes, a customer came in cursing and complaining about a dress she had recently purchased.  She was complaining about the different kind of dress she had ordered for and wanted to return. My friend, Cathy realized it was out of frustration so …

Continue reading »

Aug 30

Tips on improving your own levels of accountability

Personal accountability in the things you do at work can encompass everything from employees being accountable to and making themselves indispensable, to managers and people in leadership roles showing personal accountability in order to foster an environment of accountability in the office with their employees. If you are not in a management role, demonstrating accountability …

Continue reading »

Aug 17

Responsibility in the workplace: Part 1

When you hear the word responsibility, you will not be shocked to think of words like care, safekeeping, custody and obligation. This should not really surprise you as being responsible requires a certain level of maturity across various different levels. Growing up as a boy, I was always bored by my elder sister’s refusal to …

Continue reading »

Aug 07

Business Tip – Managing Growth

Every business desires to grow and achieve its goals. This growth may be in terms of sales growth, number of customers served or even quality of service among others. Like it is with any change, the changes that enterprises face as they grow are often times very challenging. It is therefore important for businesses to …

Continue reading »

Jun 19

BUSINESS_TIP Why Every Business Needs To Know About Its Business Environment

Talk to any business owner of executive today and ask them about their challenges. Whereas some will talk about internal aspects like (Human Resource constraints) of the business and to what extent they are inhibiting their growth, many will actually talk about those external factors (out of their control) like high interest rates, volatile exchange …

Continue reading »

Jun 12

BUSINESS TIP – Adapting Digital Marketing

In this changing world, hardly anything has stayed the same. As Peter Drucker put it, the role of business is to create a customer. Today, we are putting forward a business tip in this regard. Marketing like other spheres of business is also changing as it responds to the business environment. The biggest change is …

Continue reading »

Jun 05

BUSINESS TIP – Financial Management for SMEs

World over, just like it the case here in Uganda, many business are started every year, and only a small fraction of them survive till the second birthday, in case they made it to their very first birthday. Many reasons may be advanced, but it all boils down to one thing; there is little or …

Continue reading »

May 30

Interpersonal skills: The attribute many organisations are missing out on creating team synergy

In our previous article, we defined interpersonal skills and explained how they can be practiced the right way. In today’s article we share with you how we can use the same interpersonal skills in creating and instilling team synergy. So many organisations today have faced challenges due to a lack of teamwork. Numerous workers have …

Continue reading »

Mar 16

6 ways to instill initiative in your team

Are you a manager grinding out results at your form of employment? Are you a Business Owner who works in your business as a Leader/ Director? When things stall, are you constantly wondering who you can assign the mantle too, or is there somebody who is always at your door with some keen initiatives? Taking …

Continue reading »

Mar 07

8 Tips For Improving The Financial Management Function In Your Business.

Financial Management means planning, organizing, directing and controlling the financial activities such as procurement and utilization of funds of the enterprise. It means applying general management principles to financial resources of the enterprise. Many small businesses understand the relevance of having a good financial management function in their organisations such that growth and finances are …

Continue reading »

Older posts «