Category: #BLEGSCOPEonSomething

Feb 25

When the customer is wrong

For you who are in the office reading this post and wondering whether the customer always is king, I retort to you “snigger!!!” Let me not mince any words as you wonder what I could be on about since it is the customer who erm pays your so-called wages… Well, in my eyes, being a …

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Feb 04

Aiming at Success, Be sure it’s time to break the rules

Following through on the previous post asking; Success, what does it mean to you? Rules are found everywhere in life and most of them are good, reasonable and helpful. Rules make a lot of sense for people to live in harmony. They keep us safe and also help us to get things done in an …

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Jan 30

Success, what does it mean to you?

We all seem to want it. We all seem to seek it. “Success” seems to be the magic word for what we chase after, prepare for, choose, desire. It’s how we often define our lives. Money, fame, power and impact or contribution are often what we have been told make up success. If we don’t …

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Jan 21

How to write an operations manual

Every business and organisation, no matter how big or small, needs to have standards that govern the way it carries out its activities. It is believed that developing your own set of policies and procedures (often called an “operations manual”) will help your business run more smoothly ~ especially when you cannot be there. It …

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Jan 16

The Fundamentals of Credit Sales in your Business

Today, with increasing options to buyers, most businesses are offering additional incentives to its customers which include credit sales. It is widely believed that offering credit can; Encourage customers to spend more, which can result in increased sales. Increase customer goodwill and build good customer relations. Make your customers less sensitive to price and more …

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Jan 14

The careful art of managing relationships (PART II)

Following through on last week’s article, this here is the conclusion to the careful art of managing relationships.   Managing the relationships between what can be many teams of people, comprising of perhaps many thousands of people, who might be based all over the globe, needs some science. At the heart of successful relationship management …

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Jan 09

The careful art of managing relationships (PART I)

From the guy who parades the gun purporting to be the security guard, to the lady who brings you cinnamon spiced tea every morning, to the driver making deliveries for you all the way to the accountant in the finance department who handles your re-imbursables as well as the team in HR who always seem …

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Nov 21

How Important are Ethics to Small and Medium Sized Business Owners?

For the past decade till today, I have interacted with several business owners and managers of different sizes. Some of these firms are really small with one staff and others, large organisations with over 500 employees. As I learn from these businesses, one of the many things that have been most intriguing to me is …

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Nov 13

What does inflation mean to the common man?

In Economics, Inflation is a rise in the general level of prices of goods and services over a period of time. When this happens, each unit of currency buys fewer goods and services. Consequently, inflation reflects a reduction in the purchasing power per unit of money – a loss of (real) value in the medium …

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