Monthly Archive: August 2017

Aug 31

Handling unsatisfied customers: Turning a bad experience into a good one

A few weeks ago while visiting  friend’s store that does online delivery of clothes, a customer came in cursing and complaining about a dress she had recently purchased.  She was complaining about the different kind of dress she had ordered for and wanted to return. My friend, Cathy realized it was out of frustration so …

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Aug 30

Tips on improving your own levels of accountability

Personal accountability in the things you do at work can encompass everything from employees being accountable to and making themselves indispensable, to managers and people in leadership roles showing personal accountability in order to foster an environment of accountability in the office with their employees. If you are not in a management role, demonstrating accountability …

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Aug 17

Responsibility in the workplace: Part 1

When you hear the word responsibility, you will not be shocked to think of words like care, safekeeping, custody and obligation. This should not really surprise you as being responsible requires a certain level of maturity across various different levels. Growing up as a boy, I was always bored by my elder sister’s refusal to …

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Aug 07

Business Tip – Managing Growth

Every business desires to grow and achieve its goals. This growth may be in terms of sales growth, number of customers served or even quality of service among others. Like it is with any change, the changes that enterprises face as they grow are often times very challenging. It is therefore important for businesses to …

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